General terms and conditions of sale

Updated on 2 February 2026

1. Application of the general terms and conditions of sale – Enforceability

1.1. These General Terms and Conditions govern the relationship between the Information Centre for Architecture, Urban Planning and Design (ICASD), with registered office at 1000 Brussels, Ernest Allardstraat 21/3, Belgium, registered with the Crossroads Bank for Enterprises under number BE 0413.518.518.522, hereinafter referred to as “A”, and its Customers who have subscribed to or purchased an issue of the magazine A Architecture in Belgium or any publication of A Architecture.
1.2 Any subscription to A Architecture in Belgium or any purchase of an issue of the overview or publication of A Architecture implies unconditional acceptance of these general terms and conditions in their entirety.
A one-off deviation from these general terms and conditions is only possible with the written consent of A. In that case, the general terms and conditions remain applicable to the provisions from which no deviation is made.
1.3. A reserves the right to change its general terms and conditions at any time.
1.4. The fact that A does not invoke any of the provisions of these General Terms and Conditions of Sale at any time cannot be interpreted as a waiver of the right to invoke the provisions in question at a later date.

2. Offers

2.1. Only offers published by A on its website or on any other paper or digital medium are binding on the association, which undertakes to respect the conditions stated in the offer in question, within the limits of available stocks.
2.2. Promotional offers are limited in time. The price indicated is only valid during the promotional period.
If the Customer renews their subscription after its expiry date, they will pay the normal rate in force at the time of renewal.
2.3. A’s offers apply as soon as the customer places an order. They cannot be combined with other promotional offers.
2.4. The price is in euros, including VAT, excluding shipping costs. If the VAT system or the applicable VAT rate were to be changed by the legislator, A would adjust its prices to take account of these new VAT provisions.
2.5. Shipping costs are not included in the subscription price. The delivery of magazines or publications without a subscription may also incur additional shipping costs.
2.6. A shall ensure that its offers, products and services are clearly described, as are the prices and terms and conditions. In the event of a significant error in these descriptions, the Customer shall have the option of cancelling their order or accepting it under the corrected terms and conditions.

3. Subscription period

3.1. The subscriptions offered are valid for a specific number of issues.
3.2. If the Customer opts for a recurring payment, their subscription will be automatically renewed on the expiry date, for the number of issues included in the subscription formula applicable at the time of renewal, at the normal rate in force at the time of renewal. The Customer agrees that the payment may be deducted from their bank account in accordance with the terms and conditions specified at the time of ordering. Cancellation shall be made at the express request of the Customer, who shall contact the Subscription Service A: Ernest Allardstraat 21/3, 1000 Brussels or abonnement@a-plus.be, subject to a notice period of thirty (30) days before the end of their subscription.
The recurring payment option is left to the free choice of the Customer, who agrees to this.
3.3. The subscription cannot be cancelled before the expiry date. The Customer cannot claim any right to a refund if they cancel their subscription before the expiry date.

4. Order

4.1. Any order placed by any means whatsoever (by post or electronic mail, webshop, etc.) by a Customer to A is valid for the purpose of requesting a contract, in accordance with the terms and conditions of these general terms and conditions.
The contract is concluded upon confirmation of the order by the Customer. This can be established by payment, by sending an order form, by post or by email.
A is bound by the order placed by the Customer from the date of receipt of payment.
4.2. A reserves the right to subject the confirmation of the order to other conditions, to suspend or to refuse it, in particular in the following cases:

Communication of incomplete or incorrect information;
Non-payment of previous deliveries;
Orders for an abnormally large number of works;
Delivery must take place in a geographical area where the risks are unreasonable, either due to unreliable transport or distribution, or due to force majeure.

A will send the Customer a letter confirming their order as soon as possible, by e-mail or post, depending on the information provided by the Customer.
After confirming the order, A reserves the right to verify that the customer actually meets the conditions included in the offer. If this is not the case, the subscription will not be activated or will be terminated if its execution has already begun.
4.3. The subscription cannot be transferred or assigned to any third party other than the beneficiary specified in the order.
5. Price
5.1. Subscriptions, magazines and publications are sold at the prices in force at the time of the order as indicated on the website or in A’s publications, or at the specific market conditions stated in a corresponding offer from A in force at the time of the order.
5.2. A reserves the right to change its prices at any time, but subscriptions will be invoiced on the basis of the prices in force at the time the order is placed.
A reserves the right to change the frequency of publications, as well as the number of pages and supplements, at any time.
5.3. The price is in euros, including VAT, excluding shipping costs. If the VAT system or the applicable VAT rate were to be changed by the legislator, A would adjust its prices to take account of these new VAT provisions.
5.4. Shipping costs are not included in the subscription price. Shipping costs for individual issues and publications are charged to the customer and calculated according to the weight and destination of the order in accordance with the postal rates applicable in Belgium.

6. Delivery

6.1. The products ordered will be delivered to the delivery address provided by the customer when placing the order.
If the information provided is incorrect, the Customer will not be entitled to a refund. The product may, within the limits of available stocks, be returned by A to the customer at the corrected address, subject to payment of additional shipping costs.
6.2. Any change to the billing or delivery address must be reported by the Customer to the A Subscription Service: Ernest Allardstraat 21/3, 1000 Brussels or abonnement@a-plus.be
6.3. Deliveries are made on the basis of available stocks and in the order in which orders are received. The maximum delivery time for delivered products is thirty (30) days from the date of receipt of payment from the Customer.
However, A cannot be held responsible for any delays in the processing of orders or in their delivery.
However, if one or more products ordered do not reach the Customer within the period corresponding to the type of order, at the delivery address provided, it is the Customer’s responsibility to contact A within a reasonable period of time to verify the status of their order. In this case, the Customer may cancel their order without compensation, provided that they notify A by email or registered letter. The amounts already paid by the Customer will then be refunded within 30 days of receipt of the refund request.
6.4. In the event of force majeure, A shall be released from its delivery obligation.
6.5. Depending on the region and circumstances, A shall freely choose the method and supplier for the distribution of the products it deems most appropriate.
6.6. The Customer is solely responsible for receiving their order upon delivery. They must take all necessary measures to ensure optimal receipt of their order.
6.7. The Customer must check the quality of the delivered products as soon as possible after delivery.

7. Claims – Right of withdrawal – Returns

7.1. Any complaint regarding an obvious defect must be sent within seven working days of delivery:

Either by e-mail to abonnement@a-plus.be
or by registered letter, with acknowledgement of receipt, to the registered office of A (Ernest Allardstraat 21/3, 1000 Brussels)

7.2. When the Customer responds to an offer of the Distance Contract by electronic means, they have the right to notify A that they are cancelling the purchase, without penalty and without giving any reason, within fourteen (14) calendar days. This period begins upon receipt of the post/e-mail confirming their order.
The Customer who renounces the purchase must notify the Subscription Service (Ernest Allardstraat 21/3, 1000 Brussels) in writing before the expiry of the fourteen (14) day period and at the same time return the delivered products in their original packaging and in good condition. The direct costs of returning the products shall be borne by the customer.
The right of withdrawal is excluded in the case of reviews or publications in digital form and for magazines purchased by issue, in accordance with Article 47 § 4 of the Act of 6 April 2010.

8. Payment

8.1. Orders can be paid for online via the A webshop, by bank transfer to A ‘s account number, by credit card or in cash.
8.2. Unless otherwise stated, invoices are payable in cash. In the event of a payment delay of more than 15 days after the due date and after a notice of default has remained without effect within 5 working days, default interest of 12% per annum shall apply by operation of law. In addition, A reserves the right to terminate a current subscription without notice or compensation.
8.3. If the Customer opts for a recurring payment, their subscription will be automatically renewed on the due date for the number of issues included in the subscription formula applicable at the time of renewal, at the normal rate in force at the time of renewal. The Customer agrees that the payment may be deducted from their bank account in accordance with the terms and conditions specified in the order. Cancellation shall be made at the express request of the Customer, who shall contact the Subscription Service A: Ernest Allardstraat 21/3, 1000 Brussels or abonnement@a-plus.be, subject to a notice period of thirty (30) days before the end of their subscription.
The recurring payment option is left to the free choice of the Customer, who agrees to this.
8.4. In the event of non-payment by the Customer at the end of the payment reminder or renewal period, A reserves the right to stop any delivery of the product.
8.5. A cannot be held liable for any malfunctions, interruptions or errors in the payment system chosen by the Customer.
8.6. A cannot be held liable for any damage, direct or indirect, caused by the execution of the Customer’s payment.

9. Digital offer – Access to the online archive – Intellectual property

9.1 Access to the A archives via the digital subscription is strictly personal, intended solely for the subscriber, non-transferable and intended for private and non-commercial use.

9.2 All content accessible online (magazines, articles, images, layout, digital files, PDFs or any other form) is protected by copyright and, more generally, by intellectual property legislation. Unless prior written permission has been obtained from A, any reproduction, display, download, distribution, sharing, making available to third parties or exploitation, in whole or in part, of the digital content is strictly prohibited.

9.3 A reserves the right to take technical measures to protect access to the digital content and to restrict or suspend such access in the event of non-compliance with these general terms and conditions, without this giving rise to any compensation.

9.4 A does not guarantee uninterrupted access to the digital services and cannot be held liable for temporary interruptions resulting from maintenance work, updates or technical problems beyond its control.

10. Retention of title

A remains the owner of the products sold until full payment of the principal, interest and costs.

11. Warranty against defects – limits of liability

11.1. In the event of an obvious or hidden defect, A’s warranty is limited to the replacement of the product within the limits of available stocks or to the refund of the price paid by the Customer for the product.
11.2. A cannot be held liable in any way in the event of force majeure and strikes, or for any technical malfunction that falls under the responsibility of other companies and the Customer.
11.3. A cannot be held liable in any way for the consequences of computer viruses, hacker attacks or other technical attacks on the sales platform or in digital products by unauthorised third parties. A is committed to using current, up-to-date protection mechanisms.
11.4. A cannot be held liable under any circumstances for errors occurring in connection with third-party systems connected to its system via interfaces (commercial systems, target systems, etc.), or for errors resulting from the use of these systems.

12. Protection of personal data

The information provided by the customer is essential for the processing of their order. The customer has the right to access and rectify this information by contacting the A Subscriptions department: Ernest Allardstraat 21/3, 1000 Brussels or abonnement@a-plus.be

13. Applicable law – Competent courts

13.1. All sales of products or services by A are governed by Belgian law.
13.2 In the event of a dispute, in the absence of an amicable agreement, only the courts of the judicial district of Brussels, sitting in French, shall have jurisdiction.